Refund and Returns Policy

Refund and Returns Policy – SURRON ZONE
↩ Returns & Refunds

Clear. Fair.
Straightforward.

At SURRON ZONE, we want you to be completely satisfied with your purchase. Here’s everything you need to know about our returns and refund process.

30
Day Return Window
14
Business Days to Refund
100%
Refund on Defective Items
How to return
01

Returns

We accept returns on items that are unused, undamaged, and in their original packaging within 30 days of purchase.

1
Contact Us
Email support@surronzone.com with your order number and reason for the return.
2
Receive Return Instructions
We’ll send you full return instructions and a return address.
3
Ship the Item Back
Send the item back in its original packaging. The buyer is responsible for return shipping costs, except for defective or damaged items.
4
Refund Processed
Once we receive and inspect the item, your refund will be processed.
Getting your money back
02

Refunds

Refunds are issued to the original payment method once the returned item has been inspected and accepted. Please allow up to 14 business days for processing.

If your item is found to be damaged, defective, or not as described, you will receive a full refund including return shipping costs.

Paid with crypto? Refunds for cryptocurrency payments will be issued in the equivalent value at the time of the original transaction, returned to the same wallet address.
Different model?
03

Exchanges

If you’d like to exchange your item for a different model, size, or colour, please contact us directly and we’ll assist you in processing the exchange.

Exchanges are subject to stock availability. We’ll always do our best to find the right option for you.

Not sure which model is right for you? Reach out on WhatsApp before ordering and we’ll help you choose the perfect bike.
Arrived damaged?
04

Damaged or Defective Items

If your bike arrives damaged or defective, contact us immediately at support@surronzone.com with photographic evidence of the damage.

We will arrange a return, replacement, or full refund as quickly as possible — including all associated shipping costs.

Full refund on defective items
Return shipping covered by us
Replacement arranged where available
Fast resolution — we act immediately
Exceptions
05

Non-Returnable Items

The following items cannot be returned under any circumstances:

Items that have been used or assembled
Products that have been modified or customised
Not sure if your item qualifies? Contact us before shipping anything back and we’ll advise you right away.

Need Help?

Questions about a return or refund? We’re here to help — reach out any time.

Email Support 💬 Ask on WhatsApp
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