🔒 Privacy Policy

Your Data.
Protected.

At SURRON ZONE, we are committed to safeguarding your privacy and protecting your personal information. Here’s exactly how we handle your data.

What we collect

Information We Collect

We collect various types of information to provide you with the best service possible.

Personal Information

Name, email, phone number, billing and shipping address, payment details, and order history when you place an order or create an account.

Usage Data

Automatically collected data such as IP address, browser type, device info, pages viewed, and time spent on our site — used to improve your experience.

Small text files stored on your device that help us remember your preferences and personalise your experience on the site.

When you log in, we set cookies to save your session (2 days) and display preferences (1 year). Selecting “Remember Me” extends login to 2 weeks.

Why we use it

How We Use Your Information

Your data is used only for the purposes outlined below — nothing more.

Order Processing — To fulfil your orders, deliver products, process payments, and manage returns or exchanges.

Customer Support — To respond to your inquiries, resolve issues, and ensure the best experience.

Personalised Experience — To enhance your shopping experience and remember your preferences.

Marketing Communications — Only if you opt in. You can unsubscribe at any time from any email we send.

Third parties

Sharing Your Information

We never sell or rent your personal information. We may share your data with trusted third parties only in the following circumstances:

Service Providers — Trusted companies that help process payments, manage deliveries, and provide support. They may only use your data for those specific purposes.

Legal Requirements — We may disclose information if required by law, such as in response to a court order or government request.

Third-party links: Our website may link to external sites we don’t control. We’re not responsible for their privacy practices — always review their policies before sharing any information.

Keeping it safe

Data Security

Your privacy and security are our top priorities. We implement a combination of physical, electronic, and procedural safeguards to protect your personal information.

Secure, encrypted payment gateways

SSL encryption across the entire site

Regular security audits and monitoring

Third-party providers held to the same security standards

Please note: No online data transmission or storage system is 100% secure. While we do everything possible to protect your data, we cannot guarantee absolute security.

Your rights

Your Rights & Control Over Your Data

You have the right to control your personal data at any time. Contact us at support@surronzone.com to exercise any of the following:

Access — Request a copy of the personal data we hold about you.

Correction — Request corrections if any of your data is inaccurate or incomplete.

Deletion — Ask us to delete your personal information, subject to any legal obligations.

Opt-Out — Unsubscribe from marketing emails at any time by clicking “unsubscribe” or contacting us directly.

Under 16s

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information from our records.

Parent or guardian? If you believe your child has provided us with personal information, contact us at support@surronzone.com and we will remove it immediately.

Who we are

Our Company Details

SURRON ZONE is operated by Electric Dirt Bikes Coventry Ltd, a company registered in England and Wales.

Electric Dirt Bikes Coventry Ltd 27 Elkington Street
Coventry, West Midlands
CV6 7GG
United Kingdom

Company number: 16592201
Email: support@surronzone.com

Questions About Your Data?

We’re happy to help with any privacy-related questions or requests.

Email Us 💬 WhatsApp

Your Data.Protected.